NJ, United States
Posted 3 weeks ago

Dream On Me is seeking a Customer Service Associate to join our rapidly growing team.

Summary:

The Customer Service Associate will need strong computer knowledge with Windows and Microsoft Office. Must be able to efficiently handle and keep organized large quantities of paperwork on a daily basis. Handle high email/call volume with professionalism in a friendly and enthusiastic manner.

Responsibilities:

  • Effectively manage large amounts of incoming calls and emails
  • Identify and assess customers’ needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • 2+ years experience in Customer Service
  • Must Be Fluent in Spanish

Perks and benefits:

  • Competitive pay
  • A collaborative family of people who live our core values and have your back all the time
  • A very positive and flexible environment and a beautiful office to work out off
  • A clear career path with opportunities for professional and personal development

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